Troubleshoot Common Multicollab Installation Errors

If you’re experiencing issues with Multicollab, this guide covers the most common problems — from file uploads and license key errors to update issues.

Follow the steps below or contact our support team if you need further help.

Issue: The plugin files won't upload.

If you're unable to upload the Multicollab .zip file to your WordPress site:

Ensure you are uploading the file via Plugins > Add New > Upload Plugin
Check that your server’s file upload limit is sufficient

Issue: I Didn’t Receive My Plugin or License Key Email

Check your Spam or Junk folders
The confirmation email is sent to the address used during purchase

Issue: License Key Not Working

Your license key is included in the confirmation email
Enter it in WordPress Admin > Multicollab > Licenses
A valid license is required for activation and future updates

Issue: Plugin Won’t Update from Dashboard

If you're unable to update the plugin via Plugins > Multicollab > Update, this may be caused by:

An inactive or expired license key
File permission issues on your server
Temporary caching conflicts

Manual Update Instructions:

Go to Plugins > Installed Plugins
Deactivate Multicollab
Delete the plugin (don’t worry — your settings and data are preserved)
Click Add New > Upload Plugin
Choose the .zip file from your email or account dashboard
Click Install Now, then Activate

⚙️ Plugin Requirements:

Make sure your environment meets these minimum requirements:

WordPress version: 6.3 or above
PHP version: 7.0 to 8.3
Gutenberg Editor version: 14.2 to 16.7
Supported Browsers: Chrome, Firefox, Edge, Safari

Still Need Help?

If the issue persists or isn’t covered here, please contact our customer support team.