How to Downgrade Your Premium Plan
To downgrade to a Multicollab plan with fewer features and limited support, follow these steps:
Step 1: Log in to your WordPress website as the Admin user.
Step 2: Navigate to the Plugins section on the left sidebar and find the Multicollab plugin within this list.
Step 3: Below the Multicollab plugin name, you will see several links. Select the Upgrade option. You are also able to downgrade your plan here.
Step 4: A window will appear with the option to downgrade your plan. Click DOWNGRADE at the bottom of your preferred premium version.
Step 5: A popup window will appear with the prorated price of your new plan. Submit your payment details in this window and click Review Order.
Step 6: You will receive an email with a confirmation of your new Multicollab plugin details sent to the email address you used to purchase your plan.
Please note: If you do not see the email in your main inbox, please search in all of your email inboxes—including your Spam account.